Once items are sold, the products are NOT refundable, returnable or exchangebale. If the products are found with defect or damaged upon receipt from the forwarder or courier service providers, please immediately capture photos of the damages as proof, and report to the despatch personnel and write us within 24 hours upon receipt. We will liaise with buyer on the replacement of the damaged items or component(s) only. Starfield Instruments Supply shall not be responsible for any lost during the return transit to us for the damaged part(s) or component(s) and shall not liable for any charges of return.
NO REFUND is allowed after payment is remitted. Therefore, please double check the product models, dimension and quantity before checkout.
If the goods/products has been used or damaged by the customer, there will not be any refund nor replaced.
Please contact us at firstname.lastname@example.org or 03-89963378 if you have any questions or doubts.